How To Report Maintenance
It is a requirement that all maintenance items must be reported and recorded in writing. Fortunately, as a Tenant with Colman Magiatis, you have several options to choose from to make this process as seamless and simple as possible.
Please see below how to report your maintenance or track the status of a submitted maintenance request.
Please note: It is imperative that you keep us up to date with changes to your contact details, as this is how the system recognises your maintenance request.
Send your request via SMS to 0480 019 119 or Call our automated voice service on (02) 72018303
During business hours:
Our office can be contacted at (08) 6557 6712, 9 am – 5 pm Monday to Friday.
Should you have an emergency item outside of trading hours that can wait until first thing the next business day, please leave a voicemail on our office mobile at 0415 875 252, and we will return your call as soon as practicable.
Please also submit your maintenance request in writing as per the above methods with as much information as possible.
Alternatively, if the emergency repair cannot wait until the next business day, please find the contact details of our trusted after-hours trades below.
Please be aware that our after-hours trades are only approved for emergency maintenance items.
Should you request any repairs that do not fall under the emergency maintenance category, you will be liable for the cost of the invoice.
Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life-threatening, please call (000).
Emergency repairs include the following items:
Blocked or broken toilet system (if the home only has 1 toilet)
Serious roof leak
Dangerous electrical fault
Break down of an essential service eg. heater, hot water system or air conditioning is not working
Gas, electricity or water supply is not working
A safety-related device, such as a smoke alarm is faulting
Your Property Manager will advise you if your property falls under the Program for Smoke Alarm Australia. They can be contacted at 1300 652 213 or 1300 125 276
For emergencies, reach out to our trusted partners: Sarros Electrical at 0408 012 731, serving the northern suburbs, and AW Air and Electrical Services, your reliable choice for the southern suburbs.
For urgent plumbing needs, contact our associates: Clearline Plumbing at 0488 331 066, dedicated to serving the northern suburbs (NOR), and offering the same exceptional service in the southern suburbs (SOR)
When it comes to your air conditioning needs : Green Airconditioning at 0434 971 588, services the southern suburbs (SOR), and ACS Airconditioning at 0404 418 544, is dedicated to the northern suburbs (NOR).
24/7 Lock Lock Outs
If you are unable to secure/unlock your home due to a faulty lock, our preferred locks smiths details are below. Should you lock yourself out, please organise a locksmith at your own expense. Positive Security Locksmith at 0410 040 689, serving the northern suburbs, and Carneys Locksmiths at 0401 802 634 (SOR)
Should you have a broken window / glass door at your property and the property is unable to be secured, please contact our preffered glazier. If you have accidentally caused the breakage, you will be liable for the cost of the broken window but are still able to contact our preffered glazier. (*This may be claimable on your contents insurance.) 1800 751 158.
HWS Heater Not Working?Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.
Toilet Running?Turn off taps at the wall.
Burst Pipes; Badly Leaking Tap or Running Tap?Switch water off at the mains which is usually located outside at the front of the property.
Issues with Garage Door?Change Battery in Remote Control. Check the tracks are clean and that there are no obstructions. Check that it hasn’t been switched to manual, via the red cord.
Power Outage?Check your safety switch is in the on position and that there are no known outages in the area. Try unplugging everything to make sure a faulty appliance has not tripped your safety switch. Link to view Western Power outages in the area here.
No hot water?Make sure your pilot light is lit.