Maintenance

How To Report Maintenance

All tenants are to report maintenance matters through the OurProperty Tenant app or portal (https://tenant.our.property).

Emergency Maintenance

During business hours:

Our office can be contacted at +61 8 6557 6712, 9 am – 5 pm Monday to Friday.

Non-Trading hours:

Should you have an emergency item outside of trading hours that can wait until first thing the next business day, please leave a voicemail on our office mobile at 0415 875 252, and we will return your call as soon as practicable.

Please also submit your maintenance request in writing through the OurProperty Tenant app or portal with as much information as possible.

Alternatively, if the emergency repair cannot wait until the next business day, please find the contact details of our trusted after-hours trades below.

Please be aware that our after-hours trades are only approved for emergency maintenance items.

Should you request any repairs that do not fall under the emergency maintenance category, you will be liable for the cost of the invoice.

Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life-threatening, please call (000).

Emergency repairs include the following items:

Blocked or broken toilet system (if the home only has 1 toilet)

Serious roof leak

Gas leak

Dangerous electrical fault

Break down of an essential service eg. heater, hot water system or air conditioning is not working

Gas, electricity or water supply is not working

A safety-related device, such as a smoke alarm is faulting

Smoke Alarms

Your Property Manager will advise you if your property falls under the Program for Smoke Alarm Australia.

They can be contacted at 1300 652 213 or 1300 125 276.

Electrical

For emergencies, reach out to our trusted partners: Bara Electrical at (08) 6206 6899, serving the northern (NOR) and southern suburbs (SOR).

Plumbing

For all urgent plumbing needs and emergency call-outs across all areas, contact Embers Plumbing on 0477 777 301.

Airconditioning

When it comes to your air conditioning needs across all areas, contact Embers Air Conditioning on 0477 777 301.

24/7 Locksmiths

If you are unable to secure/unlock your home due to a faulty lock, our preferred locksmiths details are below:

Northern Suburbs: Silverfern Locksmiths | 0417 734 773
Southern Suburbs (SOR): Carneys Locksmiths | 0401 802 634

Please note: Should you lock yourself out, please organise a locksmith at your own expense.

O'Brien Glass

Should you have a broken window / glass door at your property and the property is unable to be secured, please contact our preferred glazier at 1800 751 158.

If you have accidentally caused the breakage, you will be liable for the cost of the broken window but are still able to contact our preferred glazier. (*This may be claimable on your contents insurance.)

Maintenance Quick Tips

Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.